Your hospital's 24/7 front desk — on your website and WhatsApp
Patients book appointments, get answers and receive reminders instantly, in their own language, at any time of day.
- Official WhatsApp Business API
- Set up in days
- No app for patients
Your front desk can't answer everyone at once.
Reception phones are always busy
Patients call, wait, and hang up. Every unanswered call is a patient who may book somewhere else.
The same questions, all day
Opening hours, which doctor is in, consultation fees, directions. Your staff answer them again and again.
Missed appointments
No-shows leave empty slots and waste your doctors' time, often because nobody reminded the patient.
After-hours messages wait
A message sent at night sits unread until the morning, when the patient has already moved on.
What Chat Cobalt does for hospitals
One assistant on your website, your WhatsApp number and your phone line, trained on your own hospital's information.
Appointment booking
Patients choose a department, a doctor and a free time on WhatsApp or your website. Your staff confirm it with one click.
Automatic reminders
A WhatsApp reminder before the appointment, with buttons to reschedule or cancel. Fewer empty slots.
Doctor availability and opening hours
Which days a doctor sees patients, when you open and close, visiting hours: answered at once.
Instant answers
Consultation fees, services, insurance accepted, location and directions, taken from your own information.
Reports-ready alerts
Tell a patient on WhatsApp that their lab report is ready, with your collection instructions.
Health packages and enquiries
Share package details and capture the patient's name and number for your team to follow up.
AI voice calls
An AI assistant answers incoming calls and handles routine questions, using the same information as your chat.
Human handover
When a patient asks for a person, or a conversation needs one, your staff are alerted and can take over the chat.
See it with your hospital's information
Book a Free DemoPatients talk the way they talk
In their own language, mixing two languages, typing their language in English letters, or sending a WhatsApp voice note. Chat Cobalt replies the same way.
Spanish
¿A qué hora abre la clínica el sábado?
Los sábados abrimos de 8:00 a 14:00. ¿Quiere reservar una cita?
Arabic
هل الطبيب متاح يوم الخميس؟
نعم، الدكتور متاح يوم الخميس من ٩ صباحًا. هل تريد حجز موعد؟
Hindi in English letters
Kal doctor available hain kya? Appointment book karna hai.
Haan, kal subah 10 se 1 baje tak available hain. Kaunsa time aapke liye theek rahega?
Live in three steps
- 1
We learn your hospital
We set Chat Cobalt up with your hospital's information: departments, doctors and their days, fees, services and directions.
- 2
We connect your channels
We add the chat to your website and connect your WhatsApp Business number.
- 3
You go live
Patients start booking and getting answers. Your team confirms appointments from one dashboard.
See it with your hospital's information
Book a Free DemoCareful by design
Information, not medical advice
Chat Cobalt handles information, bookings and reminders. It does not diagnose or give medical advice.
Emergency messages
Words like "chest pain" or "can't breathe", in many languages, get an instant reply with your emergency contact, and your staff are alerted at the same moment.
Patient conversations stay yours
Conversations are kept privately for your hospital and seen only by your team. Tell us your local data-protection requirements during the demo and we'll go through them with you.
Built for healthcare teams of every size
- Multi-specialty hospitals
- Clinics
- Dental practices
- Diagnostic labs
- Eye hospitals
- Physiotherapy and rehab centres
What hospitals ask first.
Do patients need to install an app?
No. Patients use WhatsApp, which they already have, or the chat on your website. There is nothing new to download.
How much does it cost?
Plans are a monthly fee based on the channels you use (website, WhatsApp, voice calls) and how many patient conversations you expect. We'll give you exact pricing on the demo call, and our standard plans are on the pricing page.
Does it work with our hospital management system?
Appointment requests arrive in your Chat Cobalt dashboard and by email, ready for your team to confirm. If you'd like them to reach your hospital management system as well, tell us which one you use and we'll go through how to connect it on the demo call.
Which languages does it support?
Patients can write in their own language, mix languages, type their language in English letters, or send a WhatsApp voice note. Chat Cobalt replies in the same language and style. Tell us your patients' languages during the demo and we'll show you.
What happens if a patient sends an emergency message?
Messages that sound like an emergency get an instant reply with your hospital's emergency contact, instead of a normal answer, and your staff are alerted by email and on their phone straight away.
How long does setup take?
A few days. We set it up with your hospital's information, connect your website and WhatsApp number, and you check everything before going live.
How is patient data protected?
Conversations are stored privately for your hospital and only your team can see them. Chat Cobalt does not diagnose or give medical advice. We'll go through your local data-protection requirements with you during the demo.
Let your front desk breathe. Let Chat Cobalt handle the routine.
See it answer, book and remind with your own hospital's information.