Frequently asked questions.

Not at all. You copy one small line from your dashboard and paste it into your website's settings, the same place you'd add Google Analytics. On WordPress, just install our free plugin. If you can copy and paste, you can install Chat Cobalt.

That's exactly who Chat Cobalt is built for. Whether it's WordPress, Shopify, Squarespace, Wix, or a custom-built site, you add the same one small line and it works. Nothing to rebuild.

Yes — Voice AI comes with the Chat + Voice plan. Your AI agent answers real phone calls using the same business knowledge as your chat widget, and every call is logged as a lead automatically.

Yes — WhatsApp AI is included in every Chat Cobalt plan, free trial too. The same assistant answers on your own WhatsApp Business number, sharing your plan's monthly AI replies with your website chat, and every contact is saved as a lead. WooCommerce shops also get "where is my order?" answered automatically. See the WhatsApp AI page for the details.

At signup, we read your website automatically to learn your services, pricing, and common questions. You can also add anything that isn't on your site — Chat Cobalt uses all of it to train your bot.

Every lead — from chat or voice — lands in your Chat Cobalt dashboard in real time, complete with contact details and conversation context, so you can follow up right away.

Yes — there's no long-term contract. How you cancel depends on how you pay: most customers manage or cancel directly from their dashboard; PayPal customers cancel from their PayPal account settings; India customers can reach out from our contact page and we'll take care of it right away.

Yes. Your chatbot can understand and respond in the language your visitors write in, based on the business information you provide.

Your business information and captured leads belong to you and are never sold. See our Privacy Policy for details on how data is stored and protected.

Yes — you can adjust the greeting, tone, and brand colors of your widget from your dashboard at any time. Nothing to change on your website.

Yes. Every lead is in your dashboard, and you can download them all as a spreadsheet (CSV file). Direct links to other apps aren't available yet. Tell us on our contact page which app you use.

Most businesses don't need help — setup takes about 10 minutes. If you get stuck, our support team is reachable from your dashboard or through our contact page.