Help center
How can we help?
Simple guides for everything in Chat Cobalt, one small step at a time.
Getting started
Put the chat on your website
Make your AI smarter
- Teach your AI about your businessYour AI answers from what you write. Better words, better answers.4 min read →
- Let your AI show your own pagesYour AI can point customers to the right page on your website, with a picture.3 min read →
- Real contacts only (chat verification)Make sure every lead is a real person with a real phone number.2 min read →
- Move the chat bubblePut the chat bubble in the bottom right or bottom left corner.1 min read →
Every day
- Your leadsSee everyone who left their details, and call them back.2 min read →
- Read every chatSee every conversation your AI has had, not only the leads.1 min read →
- Talk to a customer yourself (Live Chat)Jump into any chat and reply yourself. The AI steps back.3 min read →
- Get told about new chats and leadsEmails, computer notifications and phone alerts, so you never miss a customer.2 min read →
- Ask us for helpA real person reads every message.1 min read →
WhatsApp, phone and app
- The Chat Cobalt mobile appYour chats and leads in your pocket. No laptop needed.2 min read →
- Connect your WhatsApp numberYour AI answers customers on your own WhatsApp number. Step by step, with pictures.20 min read →
- Let us connect WhatsApp for youDon't want to do it yourself? Answer a few questions and we do it with you.2 min read →
- Voice AI: answer phone callsYour AI picks up the phone and talks to callers, like a receptionist.3 min read →
Plans and account
- Your plan, billing and invoicesFree trial, adding a card, monthly or yearly, invoices and cancelling.3 min read →
- Your monthly AI repliesHow many answers your plan includes, and what happens if you use them all.2 min read →
- Run more than one websiteOne login, many websites. Each has its own AI, leads and plan.2 min read →
- Password, email and deleting your accountChange your password, see your login email, or delete everything.2 min read →
WordPress plugin
- Install the WordPress pluginPut the chat on your WordPress website without touching any code.3 min read →
- Send your pages from WordPressLet your AI show your posts and pages as cards, updated every time you publish.4 min read →
- Answer 'where is my order?' on WhatsAppFor WooCommerce shops: customers ask on WhatsApp and get their real order status.3 min read →
- Ask for help from inside WordPressSend us a message without leaving your WordPress admin.1 min read →
Still stuck?
Ask the chat bubble in your dashboard, use Support in the left menu, or email support@chatcobalt.com. A real person reads every message.
Chat Cobalt is a Codebold IT Solutions product.